This User Agreement ("User Agreement") forms the terms and conditions for the booking of services and products of Travel Guide & event Solutions (“TGES”)
Any person ("User") who creates a profile by registering on TGES website, for accessing and facilitating the processing of booking of any product(s) or service(s) on TGES Website, agrees to be governed by this User Agreement.
Both User and TGES are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User. If you are a minor or are below the age of 18 years, you shall not register as a User of the TGES Website and shall not transact on or use the TGES Website. As a minor if you wish to use or transact on the TGES Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate or block your access to the TGES Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
Before using the TGES Website, the Users shall compulsorily read and understand this User Agreement and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with TGES. If the User does not agree with any part of this Agreement, then the User must not access and book the services facilitated by TGES on TGES Website. All rights and liabilities of the User and TGES with respect to any services or product facilitated by TGES shall be restricted to the scope of this User Agreement.
All content provided on the TGES Website ("Content") are protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein and authorised by TGES.
User agrees to follow all instructions provided by TGES which will prescribe the way such User may use the Content.
There are a number of proprietary logos, service marks and trademarks displayed on the TGES Website of TGES. TGES does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content will be in violation of the applicable law.
TGES Website is meant to be used by a bonafide User(s) for a lawful use. User shall not distribute exchange, modify or transmit anything from the TGES Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose other than scope of services agreed between the Parties.
The User Agreement grants a limited, non-exclusive, non-transferable right to access and facilitate the processing of booking of any product(s) or service(s) facilitated by TGES on TGES Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the TGES Website in any manner whatsoever.
The User represents and warrants that all information supplied to TGES while registering on TGES Website is true and accurate.
TGES reserves the right, in its sole discretion, to terminate the access to the TGES Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.
TGES will always make its best endeavors to ensure that the content on TGES Website are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the TGES Website is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information. TGES reserves the right to periodically make improvements or changes on TGES Website at any time without any prior notice to the User. User(s) are requested to report any content on TGES Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to accounts@tgestraavel.com. On receiving such report, TGES reserves the right to investigate and/or take such action as the Company may deem appropriate.
TGES always acts as a facilitator by connecting the customer of the User (whose booking is being processed by the User) with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as "Service Providers"). TGES's liability is limited to the facilitation service provided by TGES. TGES will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider. Unless explicitly committed by TGES as a part of any product or service:
By facilitating the processing of booking of any product(s) or service(s) on TGES Website, the User understands TGES merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not TGES.
Users are advised to check the details and description of the services and products carefully before facilitating the processing of booking of any product(s) or service(s) on TGES Website. User(s) agree to be bound by all the conditions as contained and laid out in booking confirmation. These conditions are also to be read in consonance with the User Agreement available on TGES website.
The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the services made available through TGES. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t access and facilitating the processing of booking of any product(s) or service(s) or for each transaction on TGES Website.
The services are provided on an "as is" and "as available" basis. TGES may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. TGES expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from TGES or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services. User also authorizes TGES's representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.
The User shall be solely responsible for maintaining the confidentiality of all the login id, password of the account as well as for all activities on the account. It is the duty of the User to notify TGES immediately in writing of any unauthorized use of their account or any other breach of security. TGES will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge. User understands that any information that is provided to this TGES Website may be read or intercepted by others due to any breach of security at the User's end.
TGES keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection etc., TGES may at times verify certain information of its Users as and when required. TGES adopts the best industry standard to secure the information as provided by the User. However, TGES cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too. The data of the User as available with TGES may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.
In addition to the cost of booking as charged by the Service Providers, TGES reserves the right to charge certain fees in the nature of convenience fees or service fees to the customer of the User. TGES further reserves the right to alter any and all fees from time to time.
The User shall be responsible for its own fees, duties, taxes and assessments arising out by facilitating the processing of booking of Services on TGES Website as per the applicable laws. The User agrees and understands that all payments shall be made as per the instruction of TGES from time to time.
Booking(s) made by the User on TGES Website are subject to the applicable cancellation policy as set out on the booking page or as communicated in writing.
The RBI mandates collection of PAN details for all transactions made under Liberalized Remittance Scheme (LRS) which include any international booking made on the TGES Website. The User warrants and confirms that PAN details will be shared by the User on or before the cut-off date prescribed by TGES either at the time of booking or after the booking is made. In case of minor, TGES will require PAN details of the parent/guardian of such minor. The User further confirms that non-compliance of this requirement may result in cancellation of the booking. The User authorizes TGES to share the information or data with third party(ies) for collecting or verifying PAN details of customer of the User.
There can be exceptional circumstances where TGES and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of TGES. The User agrees that TGES being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.
The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, TGES’s obligation shall be limited refunding the booking amount, if any, received from the User. Such refund shall completely discharge TGES from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.
In no event shall TGES and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the TGES Website.
TGES at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.
TGES will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.
In addition to other remedies and recourse available to TGES under this User Agreement or under applicable law, TGES may limit the User's activity, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the TGES Website if:
If a User breaches this User Agreement, TGES reserves the right to recover any amounts due to be paid by the User to TGES, and to take appropriate legal action as it deems necessary. The User shall not write or send any content to TGES which is, or communicate with TGES using language or content which is:
If the User violates any of the aforesaid terms, TGES shall be at liberty to take appropriate legal action against the User
User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the customer of the User, for any booking made through TGES Website with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of TGES and the User agrees and will ensure that the customer confirms that any claim, refund or damages against such refusal shall lie solely against the end service provider and not TGES.
The User expressly undertakes to provide TGES with correct and valid information while facilitating the processing of bookings of Services, and not to make any misrepresentation of facts. In case TGES discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User is not correct or that any fact has been misrepresented by that User, TGES shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User or the customer. In such an event, TGES shall not be responsible or liable for any loss or damage that may be caused to the User in the booking, as a consequence of such cancellation of booking or services.
If any judicial, quasi-judicial, investigation agency, government authority approaches TGES to cancel any booking, TGES will cancel the same without approaching the concerned User or customer whose booking has been cancelled.
TGES's employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen. Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information. If you are ever asked for any of the aforesaid information, please report it immediately on accounts@tgestravel.com
The User agrees to indemnify, defend and hold harmless TGES, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User or the customer of the User.
The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and TGES cannot be held responsible for the same.
The User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the customer of the User, by assigning or not assigning any specific reason for such refusal.
In such cases TGES will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by TGES to the User subject to receipt of the same from the end service provider. The User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that are mandatory to follow in order to undertake the travel.
The User agrees to abide and will ensure that customer will abide with all such guidelines/SOP. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User. In such circumstances, TGES will not be held liable for such refusal to travel and refund, if any, shall be strictly as per the terms of the service provider.
User understands that the Central Government, State Governments and various other bodies, may mandate downloading of Arogya Setu App or submitting a self- declaration form prior to entering a transit point like airport, railway station etc. or at the time of checking-in for a flight, into a hotel etc. Accordingly, the User must ensure that all customers downloading of Arogya Setu App on their smartphones or provide any other alternate such as self-declaration when demanded.
User undertakes that all bookings are subject to certain minimum medical wellbeing criteria specified by the Govt. / appropriate authority from time to time. The customer of the User should have no medical history of the COVID-19 virus 28 days before the date of scheduled travel, especially in case of inbound travel. In this regard the customer of the User may be required to furnish a medical proof or health declaration in a applicable format
SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.
AMENDMENT TO THE USER AGREEMENT: TGES reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.
CONFIDENTIALITY: Any information which is specifically mentioned by TGES as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.
FEEDBACK FROM USER: TGES: TGES would like to know the feedback of the Users for improving its services. The User hereby authorizes TGES to contact the User for their feedback on various services offered by TGES. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to TGES for specific exclusion at accounts@tgestravel.com.
PRIVACY POLICY User shall also refer to TGES's Privacy Policy available on TGES Website which governs use of the TGES Website. By using the TGES Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by TGES and its affiliates in accordance with the terms of the Privacy Policy.
Our travel advisors are passionate about creating exceptional vacations. We deliver enriching and rewarding itineraries that offer exceptional value and quality.
Travel mode relates to Land & Air services e.g.,Flight booking, Train Ticket booking, Cab & Bus booking services, whereas Travel services relates withHotel Booking, Visa Services, Travel Insurance, Tour Guide, Foreign Exchange services etc.
To become a member of www.tgestraveltravel.com costs nothing. Simply click on the 'Register withUs' button on the left of this page,and within 2 working days, you'll receive a unique login ID and password from us.
Each usernamehas a unique identity and cannot be changed. However, should you want to change your password you can do this by selecting 'Account Settings' from the drop-down menu next to your name (top right corner of the page) and clicking on the 'Agency Details' tab.
TGES Travel is upcoming travel agency & offering a wide range of services to the travellers. with the right pricing and inventory.
On the home page, underneath the 'Login' button, you'll see 'Forgot Password?' Just click on that, enter your usernameand e-mail ID, and we'll e-mail a link from where you can select a new password.
Apart from tie-up with the leading service providers like Hotels, Flight, Visa, Tour Guides, Cab & Bus services etc, and the customer support& services TGES working tirelessly, for providing you the best competitive rates on Tickets, Reservations, Holiday Packages, LTC, insurance and other travel services.
We have a team of travel and technical consultants ready and waiting for your call. Just dial through to our helpdesk on +91-xxx-xxxxtosupportor drop the mail at bookings@tgestravel.comCustomer support available between 09:00 am to 19:00 PM.
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To make a payment to your account, you need to click on 'Make Payment' in the 'Accounts' drop-down menu. This will take you to a page where you can quickly and easily pay any amount into your account.
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Yes, you can give request to holdthe booking For Air Ticket prior to 24 hoursof departure. You then need to confirm that booking within the 24-hourperiod,subject to fare difference, if applicable,otherwise the reservation will automatically be released.
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